Cancellation and failure to attend Policy
When you make an appointment at Robina Town Dental, that time is reserved exclusively to you. We do not double book our patients, we schedule appointments for one patient – dedicating our time and resources to that patient.
If you need to cancel your appointment:
We respectfully require a minimum of 24 hours’ notice.
Please arrive promptly for your appointment, arriving late will reduce the amount of time the dentist has to treat you and will then impact the appointment schedule for the next patient.
We understand that sometimes being late is out of your control, we will always do our best to accommodate late arrivals by performing the most complete treatment in the time remaining.
If your appointment becomes inconvenient for you, we are always happy to change it if you provide us with 24 hours’ notice.
Any cancellation or rescheduled appointment that is made less than 24hours will result in a deposit of 50% of the treatment fee to reschedule.
If you are more than 5-10 minutes late for your service, we may not be able to accommodate you. In this case, the same cancellation fee will apply. We will do our best to reschedule your service for another time that is convenient to you.
If you need to reschedule because you are experiencing COVID 19 symptoms or other illness, please call the practice at your earliest convenience.