When you make an appointment at Robina Town Dental, that time is reserved exclusively for you. We do not double book patients; we schedule appointments for one patient, dedicating our resources to that patient for that time slot.
If you need to cancel your appointment:
In order to provide a fair and timely service to all of our patients, we require that patients, who have made a booking, arrive promptly for their appointment.
Arriving late will rob you of precious treatment minutes, as each session will be finished exactly on time as a courtesy to our next patient.
We fully understand that sometimes being late is outside of your control. We will always do our best to accommodate late arrivals by performing the most complete treatment possible in the time remaining.
If your appointment time becomes inconvenient for you, we are always happy to change it if you provide us with at least 24 hours’ notice. This allows us to schedule in a patient who may be in urgent need of care. Unfortunately, arriving too late to perform the treatment may result in a cancellation charge.
Due to the difficulty of filling last-minute cancellations, we respectfully request 24 hours notice. If this request is not fulfilled, it will be necessary to charge a $100 fee for missed appointments or last-minute cancellations. We also may reserve the right to charge the cost of the treatment upfront before making another appointment. Please understand that we consider this a last resort, with the real motivating factor being our concern for the quality of service we can provide to you and to our other valued patients.
If you need to cancel your appointment within 24 hours due to illness, we will gladly reschedule your appointment and waive the cancellation fee.